Frequently Asked Questions
Everything you need to know about our products, testing, and ordering process.
Products & Research Use
No. All products are for in vitro laboratory research use only. They are not intended, approved, or suitable for human or animal use, therapeutic application, or consumption under any circumstances.
"Research use only" means the compound is supplied exclusively for controlled, in vitro (outside of living organisms) laboratory investigation by qualified researchers. These products have not been approved by any regulatory authority for clinical or therapeutic use.
We sell to qualified researchers, laboratories, and research institutions. All purchasers must be 18 years of age or older and must confirm at checkout that products are for in vitro research purposes only.
We do not make any medical claims about our products. We supply compounds for research purposes only. Any reference to scientific literature does not constitute an endorsement of any therapeutic application.
Quality & Documentation
COAs can be requested from any product page by clicking "Request COA," or from our COAs page. You can also contact us directly and we will provide documentation for your specified product and batch.
All testing is performed by independent, certified third-party laboratories. We do not conduct testing in-house to ensure objectivity.
A Certificate of Analysis verifies purity, identity, and other analytical parameters for a specific batch of a compound, as determined by the third-party laboratory.
Most products are verified at ≥98–99% purity. Exact purity figures are listed on each product page and confirmed in the associated COA.
Ordering & Shipping
Orders are typically processed within 1–2 business days. Standard domestic delivery takes 3–7 business days after dispatch. Expedited options may be available at checkout.
Yes. Standard shipping is complimentary on all orders within the contiguous United States.
All shipments arrive in plain, unmarked packaging with no product names, brand markings, or content identifiers visible on the exterior.
Our primary fulfillment is within the United States. For international inquiries, please contact us. All purchasers are solely responsible for compliance with their local laws and import regulations.
Returns & Support
Due to the nature of research compounds, all sales are final once shipped. If you receive a damaged or incorrect item, contact us within 48 hours with photographic documentation.
Use our contact form, email us directly, or reach out via the contact methods listed on our Contact page. We aim to respond to all inquiries promptly.
Yes. Use the Bulk Inquiry form on our Contact page or email us directly with your requirements.